Return Policy


Lounge Styles products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.

Lounge Styles will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.

If you are unhappy with the product you have purchased you may return the item(s) and are entitled to a full refund, less shipping and handling charges and insurance costs from and to Lounge Styles within 14 days.

Return items must be in their original packaging and condition with all hardwares, fixtures and accessories included and not be used or altered in any way. 

All return requests must be raised within 14 days of the date you received your order, please check the exclusion list below to see if your item is eligible for change of mind, or faulty/damaged on arrival.



Special Offers and Clearance items

24-48 hour Return items (read below)

No Change of Mind items

Bulk/Commercial Orders

Please note: Most items have Return Policy set by the Manufacturer/Supplier and stated appropriately for the individual product in that product page. 

When returning items, depending on the circumstances we will offer you one or all of the below options at the managers discretion:

Refund back to your original payment method

Store credit



For change of mind please check to see if your item is eligible for refund then contact Lounge Styles within 14 days of receiving your order.

With change of mind any promotional discount/voucher used on the order will be non refundable and the voucher will not be reactivated.

Return items must be in their original packaging and condition with all hardwares, fixtures and accessories included and not be used or altered in any way. 

Any items that are not returned in the original condition and packaging will incur additional handling fee that will be deducted from your refund.

Please note that for a change of mind all return costs are non refundable and you (the buyer) are responsible for delivery fees and shipping charges to and from Lounge Styles.

We may request pictures of the item(s) in their original condition in order to process your return claim.

Upon return, we will inspect the item and issue you a refund within 7 business days.


Free before dispatch for most items, certain bulky products may incur fees once they have been packed for shipping.  Please refer to the individual product policy page.


If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.

In the unlikely event that your item arrives damaged or faulty please contact us as soon as possible. All items must be opened and checked within 24 hours of receipt, otherwise we cannot be liable for damages incurred during transit. 

Any damaged or faulty claims or refunds after 14 days of receipt will not be accepted as a refund and be treated as a warranty claim. In this case it will be the responsibility of the customer to pay for all return costs. 

Contact Lounge Styles via email at for all return claims, immediately for all transit damages.  


Please contact Lounge Styles within 24 hours of the delivery of an incorrect item. We will arrange for the collection of the incorrect item and delivery of the correct item. You will not incur any additional costs in this circumstance. 

While Lounge Styles aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Orders and Shipping Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.